Privacy Policy

Last Updated: December 28, 2025

1. Introduction and Data Controller

Welcome to Chatalystar ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform and related services (the "Service").

Data Controller Information:

Company: Chatalystar Inc.

Registered Address: 100 King St W, First Canadian Place #5700, Toronto ON M5X 1C7, Canada

Website: chatalystar.com

Data Protection Email: privacy@chatalystar.com

GDPR Representative: dpo@chatalystar.com

By accessing or using Chatalystar, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1A. Legal Basis for Processing (GDPR)

For users in the European Economic Area, United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Service you requested
  • Legitimate Interests: Improving our Service, fraud prevention, security, analytics
  • Consent: Marketing communications, optional cookies, personalization features
  • Legal Obligation: Compliance with applicable laws, tax requirements, legal proceedings

2. Information We Collect

2.1 Information You Provide

  • Account Information: Username, email address, password (encrypted), and display name
  • Profile Information: Avatar, bio, preferences, archetype selections
  • Payment Information: Billing details processed through third-party processors
  • Communication Data: Messages and interactions with AI characters
  • User-Generated Content: Notes, memories, and content you create

2.2 Information Collected Automatically

  • Usage Data: Interaction patterns, feature usage, session duration
  • Device Information: Browser type, operating system, IP address
  • Cookies and Tracking: Session cookies, authentication tokens

3. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process transactions and manage your account
  • Personalize your experience and AI interactions
  • Track progress, achievements, and engagement
  • Send service-related communications
  • Detect, prevent, and address security threats
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our Service
  • AI Processing: Messages processed through AI providers to generate responses
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale

5. Data Security

We implement industry-standard security measures including encryption, secure password hashing, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of promotional communications

7. Children's Privacy

Chatalystar is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@chatalystar.com

GDPR inquiries: dpo@chatalystar.com